Choosing the Right Call Recording System

In essence, any news material, may it be in the configuration of print, radio, television, or social media, is a recording. This serves true for reports that are based on statements spoken or written; then, it is chronicled. After all, what is where all news accounts ought to be grounded upon.

Even the primitive cave drawing found in Chauvet cave in France is a form of recording. Besides being the first known human recording, this cave painting is revered the world over not only for what it depicts, such as what is life like during that era, but also because it is a chronicle that lasted for ages. 

With the advances in technology, there is now an option to have any conversations recorded at will. There is a lot of call recording software to choose from. Some are good for a voice call recorder for conference calls and one on one conversation. Moreover, there is now an automatic call recorder available. If it is there and accessible, why not take advantage of it after all, recording has its significance. 

Just take a cue from NASA; they know the importance of recording. 

They launched a spacecraft called the Voyager, which carries a phonograph record, a 12-inch gold-plated copper disk containing sounds and images selected to portray the diversity of life and Earth’s culture. If they figure that is important, who are we to argue? Ultimately, NASA is where all the best minds in the world work and collaborate. 

Previously, we discussed the business application of VoIP call recording and its benefits; now, we are giving you a peek at choosing the right call recording system for your business. 

Pick the business-grade communication tool with a call recording that has the following features: 

• Fully Managed, Native Azure Software-as-a-Service

Software as a service (SaaS) allows users to connect using a reliable internet service provider and use cloud-based apps. SaaS offers a complete software solution that you purchase on a pay-as-you-go basis from a cloud service provider.  This is widely used in calendaring, email, and office tools (Microsoft Office 365).

• Ability to Natively Record Audio, Video, and Screen sharing

The system you choose must record any form of media like audio, video, and screen sharing. The bottom line here is it ought to be versatile and can cope with the latest technology, such as screen sharing. This is because there is an opportunity to record others’ instructions through this method; this will eliminate the trouble of having things repeated when you can record conversations, directions, and even tutorials, if it is permitted. 

• Zero Hardware or Software Footprint

As the subtitle suggests, there must be no trace of hardware or software. Here is the idiom: out of sight, out of mind, can apply. It is seamless because it is already integrated into the existing software, as many applications are like this nowadays. Gone are the days when you need to carry a separate set of tools; now, the rave is like having a Swiss army knife equivalent in your smartphone. Everything you need can be installed and for every sort of trade or function. 

It is like having a translator app with you. There is no need to reach for the book for foreign language translation or have a personal translator when you travel abroad.  It is finding the tools you need to reach all the time. 

• GDPR, MiFID II, HIPAA Compliance

This is a three-fold requirement that is needs to be fulfilled; otherwise, some law violations are in the mix.  GDRP or General Data Protection Regulation, also known as the European Data Protection Regulation, affects all those companies – large or small – that work in the European Union and have information on EU citizens. 

The MiFID II or Markets in Financial Instruments Directive is also a European law regulating companies selling services on the market for financial instruments. 

Meanwhile, the HIPAA or Health Insurance Portability and Accountability Act is an American law that deals with protected health information (PHI) must have physical, network, and process security measures in place and follow them to ensure HIPAA Compliance.  This covers anything related to providing treatment, payment, and operations in healthcare. Also included are business associated with access to patient information and supports treatment, payment, or processes. 

This can entail any payment for any medical service, like those provided by CloudBanking. In terms of medical services like exercise physiology offered by Healthstin.

• Secured Stored Data

Also, as a requirement call recording system, you should choose to store data in more than 15 Azure datacenter regions securely. This, too, helps in compliance with data sovereignty requirements.

This is where the law has caught up with fast phase-nature technology. Azure has customer data protection. Here any access to customer data by Microsoft operations and support personnel is denied by default. This is to prevent anyone from gaining any sensitive information. 

Moreover, the access-control requirements have the following Azure Security Policy:

• No access to customer data, by default.

• No user or administrator accounts for customer virtual machines (VMs).

• Grant the least privilege that is required to complete the task, audit, and log access requests.

woman talking on the phone

From a drawing in a cave wall by primitive men to instant recordings of messages or calls, it is essential to grasp its significance. Now, data is a new commodity, any bit of information, big or small and in any form, is vital to some tech giants. Nowadays, anyone can record calls and transcribe them instantly, and any information has its significance in this data-driven world. Moreover, some struck a gold mine and became billionaires during the century because of data gathering. Take Google, Facebook, and Amazon as examples. That may be the case, but the underlining theme here is recording then, pre-historic era, and in today’s technology-driven world, a recording is important. Considering that everything is digital now, we should use technology to our advantages. After all, tech giants do so; why wouldn’t you?

Share This Article
Share on facebook
Share on twitter
Share on linkedin

You may also like...