How Unified Communications Can Change the Legal Industry

UC in legal industry

Having flexible and scalable communication is one of the challenges facing law firms today, no matter how big or small the firm is. The need to innovate and make it efficient for clients to instantly engage and connect anytime, anywhere.  

The client expects a prominent level of convenience as they pay a premium price for the legal service. Quality advice and competitive rates are the most crucial factors in this industry. Providing the right customer service will build client’s confidence in the integrity of the firm.  

Expensive Maintenance 

Legacy phone systems are not cost-effective. They require additional lines for additional users, multiple sites or locations. Managing several phone lines, including its maintenance, is costly.  

Limited Functionality 

Upgrading Legacy systems to include additional functionality can be costly as in some instances, additional hardware is required and the upgrade time can be lengthy. With Unified Communications solutions, this can be as simple as ticking a box to enable the required feature. 

Managing High Call Volume 

Long call queues and landing on the wrong channel can bring a negative impact on business. In addition, dealing with hundreds of calls a day is not an easy task if calls have not answered promptly or not distributed to the right person to resolve the concern.  

Limited Connectivity 

Poor connections can delay internal and client communication. The client must be able to get all the information they need to avoid any frustrations quickly.   This is where Unified Communications can help. Switch Connect can eliminate all the barriers that legacy systems are causing. In addition, investing in business communication that can cut costs simultaneously boosts confidence, efficiency, and productivity that can increase your firm’s reputation.  

legal industry

Getting the right Unified Communication Solution for your law office can help to get your business ahead of the competition. Switch Connect improves connectivity, bringing cross border teams closer while providing a solid structure that is cost-practical, friendly-user features and functionalities with preset monthly costs.   Besides the communication needs, there are multiple reasons and top features why legal offices slowly shift to Unified Communications:  


Many law practitioners have multiple sites and offices in several locations, as having a local presence in the area they serve is essential. A cloud-based solution blends in various locations to operate with just one place using one hosted Unified Communications platform.   It acts as an extension of the desk phones, which allow users to receive and make calls anytime, anywhere. With Switch connect, top features are also available on a mobile phone, such as voicemail, conference call, recording, call control and more.  

Unified Communications for the legal industry ensure the availability of the associates and lines as it is the crucial factor of providing good customer care and service.  

Call Recording  

In the legal industry, information accuracy and security are essential to meet the success of your firm. Call Recording helps to protect your associates as it reduces the risk of liability which is beneficial to the client.   With the call recording feature, it is easier to evaluate legal assistance, avoid errors, better decision making, proper direction and maintaining team performance.  

Voicemail to Email  

Information is the most vital thing when it comes to legal services. Unified Communications for law offices can enable the smooth flow of information with features like voicemail-to-email transcription.  Transcribed voicemails can be accessed with a business phone, mobile phone or email. The user-friendly web interface gives users a function to forward voicemails or store them by clicking and dragging them into the desired folder.  

Advanced CRM Integration  

A great way to compile all aspects of client information and communication is through the integration of CRM. However, handling multiple cases and clients at a time is a hassle. Therefore, it is a more efficient practice to create a communication channel that also informs the client’s status, which can reduce the administrative efforts to spend more of your time on new and previous clients.   It is essential to improve your firm’s communication to provide the client with a high-grade service and experience effectively.  

Call Routing  

Presence enables the real-time status of associates to allow customers to contact the right person. Having the ability to modify an incoming call route is vital to save time and get organised.  The call routing can be managed to enable incoming calls on to be forwarded instantly on the different available devices. Additionally, it can seamlessly transfers calls to any device to keep the conversation going whenever and wherever you are.  


Smart Unified Communications helps legal sectors to become more driven and attract more clients through empowering the firm’s performance, better customer relationships and enhanced availability.  Collaborative workspace within the associates is important with law firms to be successful. The right tools to communicate effectively are needed whenever and wherever. Instant messaging to transmit legal data securely is the primary concern for why legal firms are shifting with Unified Communications.  


Ensure your firm’s edge by having Unified Communications solutions. Switch Connect can provide the tools and systems needed to reduce costs, improve communication and collaboration, improve customer satisfaction while bringing your team the confidence to serve.   

In the high-stakes industry, excellent communication is the key to success. Every law office, no matter what the size is, Switch Connect is here and ready to scale up and step up your game without requiring additional expensive equipment.    Unified Communications solutions is truly a game-changer.  Talk to us today.  

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