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Unified Communications’ Role in Public Safety

Unified Communications’ Role in Public Safety 

Little is known about the role of unified communications in public safety. Unified communications are at work when there is an imminent threat of disaster. These are text (SMS) message warning of an impending natural disaster. ​ It is also present in our daily lives, but it is as seamless and untraceable. Further, this is intentional on the part of the designers this way so it will have less footprints.​ But …

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Microsoft Teams Helper Bots

Microsoft Teams Helper Bots: Your Guide To its History and Usage

What is Microsoft Teams Helper Bots? ​Better yet, let us start with the basics first: what does it mean by bots?  ​Is it a mechanical robot, you say? Nope.  Artificial intelligence? Almost there.  ​Virtual reality. Not even close.  ​If you search on Google, the answer will be:  ​“An autonomous program on the internet or another network that can interact with systems or users.” ​The operative words here are …

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woman talking through her phone with headset

Troubleshooting VoIP Phone Problems

Caller: Hello, can you hear me? ​ Operator: I am sorry. Hello, can you speak up? I can’t hear you.  ​ ​Caller: There is something wrong with my phone or something, can you help me? ​ ​Operator: You got to hang up and call back again. I am so so sorry.  ​ ​Frustrating, isn’t? ​Does this ever happen to you?  ​At this age, we hope this will be just a …

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How to Spot a Spam Call

Chances are you already receive a spam or scam call, one way or the other, and you may not realise that it was supposed to scam you, but somehow you escape it, all without you recognising it.​ These scammers are so cunning; you never know that they hit you until it dawns on you after seeing your bank statement or someone else notices it. ​ ​But somehow, …

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