Customer service is an essential element in achieving and maintaining business success. Regardless of the size of the business, be it a Fortune 500 company or a promising upstart, customer service remains a top priority, and this is where the challenges lie. There is a need to engage seamlessly with your customers calling in for …
Microsoft Teams Direct Routing is boundless in so many ways. It has undoubtedly changed the game in the business world. As a channel-based carrier, Switch Connect provides Microsoft Teams Direct Routing to many industries, namely, accounting, engineering, finance, gas-utilities, healthcare, and even the government. Moreover, any of these sectors can benefit from the voice feature of Microsoft Teams Direct Routing. Together …
Microsoft Teams provides the most robust collaborative platform today, and it is unstoppable. The company continuously refines their existing system to provide a better experience for its 115 million-strong daily users in terms of productivity, reliability and security. Microsoft CEO Satya Nadella said Microsoft released about 100 features this year, and we have yet to …
Microsoft Teams Features You Might Not Know Existed Read More »
Economists consider technology as one of the leading sources of economic growth and development. Like any game changing solutions, technology–unified communications–to be specific, has continued to evolve and enable innovative solutions to many industries. As for the leading the charge for innovation, telco companies have accepted these challenges. They provide out-of-the-box solutions to bring businesses growth and to meet the demands of the economy. Moreover, it comes in two folds: internal and external …
Unified Communications and Its Importance to the Economy Read More »
Let’s turn this article inside out. We often describe Microsoft Teams on how different companies use it to their advantage. How about we go behind the scene and see how Microsoft is using its product—Microsoft Teams. Well, how do they do it? Microsoft started its admission with the fact that they are using Microsoft Teams and Microsoft (Office) 365 together and …
Microsoft Teams: Facilitating Teamwork and Much More Read More »
With cloud-based solutions getting more popular than ever, we will see more and more Unified Communications. Moreover, it will have a lasting presence as we continue to live our lives. We may not pay much attention to it, but it is present in our homes and workplaces. Take for example: when we wake up in the morning, …
Unified Communications: Most Frequently Asked Questions Read More »
Chances are, you had encountered something in Microsoft that you wish that you have an Office Suite training for. You might even search for these Microsoft office suite classes near me while you are at it. Or maybe, you wish to turn back the hands of time and studied Office Suite courses back in the day. But no matter what, it still not too late to undergo some Office Suite training. That is because …
Office Suite Training Can Make Your Workload Easier Read More »
Little is known about the role of unified communications in public safety. Unified communications are at work when there is an imminent threat of disaster. These are text (SMS) message warning of an impending natural disaster. It is also present in our daily lives, but it is as seamless and untraceable. Further, this is intentional on the part of the designers this way so it will have less footprints. But …
What is Microsoft Teams Helper Bots? Better yet, let us start with the basics first: what does it mean by bots? Is it a mechanical robot, you say? Nope. Artificial intelligence? Almost there. Virtual reality. Not even close. If you search on Google, the answer will be: “An autonomous program on the internet or another network that can interact with systems or users.” The operative words here are …
Microsoft Teams Helper Bots: Its History and Usage Read More »
Did you think Switch Connect will really lower its standards? Switch Connect is fully committed to providing a quality top of the line product and services you can rely on. It was fun to relive the 90’s all over again. But since we got a taste of what a robust internet connection can be, we know there …
