Microsoft Teams Calling & Operator Connect

Microsoft Teams Phone &

Operator Connect.

Make and receive calls anywhere using the Microsoft platform your team already uses every day.

Enterprise-grade calling for Microsoft Teams - the collaboration hub your team already uses every day.

Your team already works in Microsoft Teams every day. Teams Phone brings calling into that same familiar platform.

As a certified Teams Operator Connect partner, Switch Connect designs and delivers the move. We bring your existing numbers across, set up your call queues and routing, and hands day-to-day control to your own team - so you can change things as your business changes, without raising a ticket.

Talk to an expert today

No new hardware required

Leverage Microsoft Teams to enable enterprise-grade calling without deploying or managing additional telephony infrastructure.

Keep your existing phone numbers

Retain your existing numbers with seamless porting, ensuring business continuity and zero disruption for customers and staff.

Crystal-clear voice quality

Deliver reliable, high-definition voice calling backed by carrier-grade infrastructure and Microsoft’s global communications network.

Available in 70+ countries globally

Scale globally with Operator Connect, providing consistent, compliant calling experiences across 70+ countries and regions.

Key Benefits

● One platform

Unite your calls, chats, and meetings in Teams - where your staff already work daily. No more app-switching. Everything works together in one familiar interface.

● Work from anywhere

Take your business number everywhere on any device. Make and receive calls from your mobile, laptop, or desk phone with consistent quality whether you're at home, in the office, or traveling.

● Pay only for what you need

Our innovative per-channel pricing means you pay for capacity, not per user. Most businesses save 30-40% compared to traditional systems.

● Business-grade reliability

Our 99.9% uptime commitment keeps your communications flowing. End-to-end monitoring and geo-redundant infrastructure ensures your calls always connect.

● Simple administration

Free your IT team from phone system headaches. Manage everything through the Microsoft admin center with our team providing expert support.

Yes. We handle the entire number porting process with no disruption to your business. Your callers won’t notice any change.
Basic calling can be up and running within days. Full implementation with number transfers and custom call flows typically takes 2-4 weeks.
We charge per call channel, not per user. This means you only pay for the number of simultaneous calls you need, saving most businesses 30-40% compared to traditional systems.
No. You can use your existing computers and mobile devices with the Teams app. If you prefer desk phones, we offer Teams-certified devices for a traditional experience.
We support Teams Calling in over 70 countries including Australia, New Zealand, North America, Europe, and major Asian markets.
Yes. Teams includes enterprise-grade security with call encryption, multi-factor authentication, and comprehensive compliance features. We add additional security through our secure network infrastructure.

Download the Microsoft Teams Phone & Operator Connect product brochure.

Why Switch Connect?

We're known for solving the hard challenges.

Our team brings real-world expertise across technology and business operations, helping organisations reduce risk and deliver reliable outcomes in mission-critical environments. As a preferred partner to the vendors behind the technology - Microsoft, Ribbon, AWS, and many others - our customers benefit from the engineering depth, certifications, and vendor relationships it takes to deliver at scale.

Microsoft Certified Operator Connect partner | Finalist in 2024 & 2026 TIE (ACOMM) Awards | Finalist in 2024 CRN Impact Awards

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CONVERGED COMMUNICATIONS

Ready to elevate your communications?

Whether you're migrating voice, retiring legacy phone systems, or unifying your contact centre, our team is ready to help.