Contact Centre Experience Technology Voice | Web Chat | Email | SMS
Customer experience is integral for business success
In a rapidly changing world, businesses need the tools and technology to enable multi-channel communications with a customer-centric approach. To achieve optimal customer experiences, you need access to the latest technology with features that are easy to use.
ipSCAPE is a true cloud, feature-rich and scaleable customer experience solution that offers advanced integration capabilities. The platform helps businesses connect with their customers through Voice, Web Chat, Email and SMS.
The ipSCAPE platform provides you with all the features you need to run a world-class contact centre without cumbersome upgrades and high maintenance fees.
- Feature Rich – Deliver enhanced customer engagement via ipSCAPE’s multichannel capabilities
- Total Cost of Ownership – OPEX model provides a simple pay-as-you-go licence fee
- Client Care – 24/7 support – Local Australian-based support
- 100% Cloud – Enjoy remote agent access with ongoing monthly upgrades
- Open API Functionality – Connect applications easily with open and mature APIs. Pre-built CTI adaptors for native integration with Salesforce, ZenDesk and ServiceNow
- Telephony Agnostic– Leverage your existing telephony investment