EdgeView Service Control Center
Communication service providers are continually challenging in delivering high quality, next-generation VoIP-based services. These products, such as Unified Communications as a Service, are technically challenging as well as difficult to deploy. Frequently, the inability to solve customer service issues results in long troubleshooting cycle times, expensive truck rolls, and customer dissatisfaction.
The EdgeView Service Control Center gives service providers a single web-based dashboard to manage service quality, monitor, provision and troubleshoot VoIP. It collects granular data on SIP sessions as well as overall data network performance via the deployment of EdgeMarc Intelligent Edge devices at each
customer site. This data is sent to EdgeView for analysis and action, helping support teams get to the bottom of service quality issues. EdgeView can also manage, monitor, provision, and
troubleshoot VoIP traffic on IP phones that have exposed their APIs to EdgeView for full edge to end views and control.
Ease of Management
key benefits
- Complete visualization of your network edge environment
- Quick problem diagnosis and remediation
- Proactive analytics to readily get to root cause
- Big data analytics provides a wealth of historical trending for future problem resolution
EdgeView provides all the tools you need to manage your UCaaS deployments.
- Fast, easy configuration through Ribbon Zero Touch Provisioning (ZTP)
- System Environmental Analysis (SEA) provides as-installed and ongoing snapshots of the customer’s network
- LAN inventory report gives insights into the customer’s LAN and potential problem areas.
- Repository and analytics engine for real-time performance data.
- Set event-based triggers to enable advanced analytics, such as packet captures and ring buffers
- Go inside the customer network to identify problems and rectify issues.
- Proactive analytics allow you to view the actual problem—no more trying to replicate issues to get to a resolution.
- Dashboards provide a snapshot of network performance
- Reporting platform enables ad-hoc and scheduled reports on performance trends, device inventory, and other metrics.
