Join Switch Connect in partnership Microsoft for an exclusive in-person executive session focused on how Microsoft Teams Phone and AI-powered communications are transforming federal government workflows.
This session goes beyond general AI concepts to focus on telephony as a strategic platform - deeply integrated with Copilot and Microsoft’s AI stack, and increasingly central to how government teams engage with citizens, stakeholders, and each other.
Participants will see how Teams Phone is evolving from a traditional voice service into an intelligent communications layer - where calls, conversations, and interactions become high value data assets that can be analysed, secured, governed, and actioned using AI. From call summarisation and insight extraction to workflow automation and decision support, telephony is now a critical input into modern, AI-driven government operations.
Drawing on real-world experience across federal agencies and industry, Switch Connect and Microsoft will demonstrate how AI is already embedded within familiar Microsoft tools, and how voice, calling data, and communications signals can be responsibly leveraged to improve productivity, responsiveness, and service outcomes - without compromising security or compliance.
The session will also cover the governance, data hygiene, and policy foundations required to safely unlock value from AI-enabled telephony, alongside practical guidance on training and change management to ensure adoption is effective, ethical, and aligned to public sector accountability standards.
Seats are limited - register to attend today.