Microsoft Teams Phone, Copilot, and the broader Microsoft Agentic AI stack are quietly reshaping what telephony is for. Calls, conversations, and customer interactions are no longer transient - they're high-value data that can be summarised, analysed, governed, and turned into better business decisions, faster. For business leaders, the question is no longer "How do we run our phone system?" It's "How do we get value from every conversation?"
In this session, Switch Connect will share what we're already seeing across enterprises, government, and regulated industries - where Teams Phone is evolving from voice infrastructure into an intelligence-driven communications layer. We'll show how AI is being responsibly embedded into familiar Microsoft tools, how voice and calling data can be leveraged to lift productivity and customer experience, and what governance, data hygiene, and adoption foundations need to be in place to unlock the value safely.
We'll share a clear, practical view of where communications is heading, and a framework for thinking about the decisions ahead - grounded in real-world delivery, not theory.
You'll come away with a clear view of: