Outbound Dialler

ipSCAPE’s automated outbound dialler improves contact rates, increases agent productivity and reduces customer wait times

Feature rich, easy to implement and maintain

Don’t waste time on manual dialling: accelerate and maximise sales with our flexible automated dialler and increase your effectiveness and results.

Customise your Outbound Dialler Strategy

ipSCAPE’s dialler strategy can be customised. ‘Predictive Adaptive Mode’ aligns live outbound campaign call ratios to agent call answering ratios. So if your agents are busy it slows down; if you have extra resource, it accelerates. If you want the benefits of preview with increased efficiency – simply mix and match by setting a limit to the preview time.

100% Software as a Service model (SaaS)

There is no needing to install or maintain the server. Software-as-a-Service (SaaS) cloud-based business model means agents can be located anywhere at any time with voice and data connection. All wrapped up with flexible pricing that aligns 100% with revenue growth.

Multi-number dialling

Increase campaign productivity quickly and effectively by dialling multiple client records.

Predictive adaptive dialler

Align live outbound campaign call ratios to agent call answering ratios to maximise campaign effectiveness.

Answering machine detection

Improve your connection rate to live customers by screening out answering machine contacts.

Auto preview dialler

Setting a clear time limit for agents on preview mode to review customer information will increase their productivity

Preview dialler

Give agents more control by providing visibility of the customer record prior to initiating the call.

List loader

Reduce data errors and improve productivity with the list loading process.

dialler

Outbound Dialler

The Outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times.

analytics

Reporting & Wallboards

Our simple, easy-to-use reporting tools and wallboards provide real-time performance information.

call-recording

Call Recording

Call recording is a standard element of ipSCAPE’s solution. Call recordings can be accessed as soon as a call has been wrapped.