Switch Connect | Global Collaboration and Unified Communications Provider
ipSCAPE’s automated outbound dialler improves contact rates, increases agent productivity and reduces customer wait times
Feature rich, easy to implement and maintain
Don’t waste time on manual dialling: accelerate and maximise sales with our flexible automated dialler and increase your effectiveness and results.
Customise your Outbound Dialler Strategy
ipSCAPE’s dialler strategy can be customised. ‘Predictive Adaptive Mode’ aligns live outbound campaign call ratios to agent call answering ratios. So if your agents are busy it slows down; if you have extra resource, it accelerates. If you want the benefits of preview with increased efficiency – simply mix and match by setting a limit to the preview time.
100% Software as a Service model (SaaS)
There is no needing to install or maintain the server. Software-as-a-Service (SaaS) cloud-based business model means agents can be located anywhere at any time with voice and data connection. All wrapped up with flexible pricing that aligns 100% with revenue growth.
Increase campaign productivity quickly and effectively by dialling multiple client records.
Predictive adaptive dialler
Align live outbound campaign call ratios to agent call answering ratios to maximise campaign effectiveness.
Answering machine detection
Improve your connection rate to live customers by screening out answering machine contacts.
Auto preview dialler
Setting a clear time limit for agents on preview mode to review customer information will increase their productivity
Give agents more control by providing visibility of the customer record prior to initiating the call.
Reduce data errors and improve productivity with the list loading process.
The Outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times.
Reporting & Wallboards
Our simple, easy-to-use reporting tools and wallboards provide real-time performance information.
Call recording is a standard element of ipSCAPE’s solution. Call recordings can be accessed as soon as a call has been wrapped.