Switch Connect | Global Collaboration and Unified Communications Provider
Move Your Contact Centre to the Cloud
Digitally transform your contact centre solution with Switch Connects and ipSCAPE’s Cloud Customer Experience Solution.
Feature rich, easy to implement and maintain
The ipSCAPE workspace also has self-service customisation tools so you have the power to adjust your Phone, Web Chat, SMS and Email campaigns as necessary.
Moving to the cloud made easy
Switch Connect has a local team of contact centre experts who can support and assist your migration to the cloud. Feature-rich, scalable and advanced integration capabilities the ipSCAPE solution has all your need to digitally transform your contact centre. Our consultants will guide you through the process to achieve the outcomes you need.
Listen to your customers through the phone. ipSCAPE has voice features such as Inbound, Outbound Dialler, IVR and Skill based routing.
Create active engagement with your customers using Web Chat on your website to enable live communications as they browse.
Connect with your customers through email using customisable templates.
Advanced Integration Capabilities
Instantly send notifications and alerts to your customers using SMS.
The Outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times.
Reporting & Wallboards
Our simple, easy-to-use reporting tools and wallboards provide real-time performance information.
Call recording is a standard element of ipSCAPE’s solution. Call recordings can be accessed as soon as a call has been wrapped.