Move Your Contact Centre
to the Cloud

Digitally transform your contact centre solution with Switch Connects and ipSCAPE’s Cloud Customer Experience Solution.

Feature rich, easy to implement and maintain

The ipSCAPE workspace also has self-service customisation tools so you have the power to adjust your Phone, Web Chat, SMS and Email campaigns as necessary.

Moving to the cloud made easy

Switch Connect has a local team of contact centre experts who can support and assist your migration to the cloud. Feature-rich, scalable and advanced integration capabilities the ipSCAPE solution has all your need to digitally transform your contact centre. Our consultants will guide you through the process to achieve the outcomes you need.

Our Channels

Voice

Listen to your customers through the phone. ipSCAPE has voice features such as Inbound, Outbound Dialler, IVR and Skill based routing.

Web Chat

Create active engagement with your customers using Web Chat on your website to enable live communications as they browse.

Email

Connect with your customers through email using customisable templates.

Advanced Integration Capabilities

ipSCAPE can be integrated with any CRM using our Javascript API or use our pre-built CTI Adaptors for Salesforce, Zendesk and ServiceNow.

SMS

Instantly send notifications and alerts to your customers using SMS.

dialler

Outbound Dialler

The Outbound Dialler improves contact rates, increases agent productivity and reduces customer wait times.

analytics

Reporting & Wallboards

Our simple, easy-to-use reporting tools and wallboards provide real-time performance information.

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Call Recording

Call recording is a standard element of ipSCAPE’s solution. Call recordings can be accessed as soon as a call has been wrapped.