Terms, Conditions, and Usage Policies

Switch Connect’s Critical Information Summaries, Terms and Conditions, and other policies are provided in PDF format.
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Terms & Conditions

New Service Application Form
Standard Form of Agreement
Acceptable Use Policy

Appointing an Authorised Representative

Appointing an Advocate or Authorised Representative Representation Authority Letter and Application

Financial Hardship

Financial Hardship Policy
Schedule A – Financial Hardship Application
Summary of Financial Hardship Policy


Complaints Handling Process


Return Policy

Critical Information Summaries

Here you can find a summary of the key information about all Switch Connect services and bundles.

Each Critical Information Summary (CIS) provides details that help you to compare, evaluate, and choose which services
are best for your business.

VOIP Services

Cloud Hosted PBX