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Compliance Recording.

Legally compliant recording for your UC platform. Recording insights powered by ASC Technologies.

Switch Connect Converged Communications
ASC Technologies Switch Connect

Compliance Recording and AI Insights powered by ASC Technologies.

Recording Insights by ASC Technologies transforms compliance recording from a regulatory necessity into a strategic advantage - automatically capturing, archiving and analysing every conversation across Microsoft Teams and your wider UC stack, so you can meet ASIC, Corporations Act, Privacy Act, Australian Privacy Principles, APRA CPS, and telecommunications surveillance laws, PCI-DSS and other global obligations while uncovering customer insights, quality opportunities and risks in real time.

Compliance teams move from manually monitoring less than 3% of conversations to AI-driven visibility across 100% of communications - reducing compliance risk, lifting customer experience and turning conversation data into measurable business value.

Recording assurance

All relevant parts of conversations and meetings are recorded and tracked end-to-end.

HIghest security standards

Dual encryption and user rights management prevent unauthorised data access.

Recording rules

Complete control of who is recorded - by user, group, meeting owner or modality.

Search, replay, & alerts

Complete audit trail with powerful search, easy playback and real-time alerting.

High availability

Fully parallel, tamper-proof, geo-redundant recording and storage at all times.

Retention periods

Securely stored to your legal retention period and automatically deleted on expiry.

Key Benefits.

  • Document conversations with automatic transcription and translation into 100+ languages.
  • AI Policy Engine powered by Azure OpenAI with predefined policy templates for ASIC, Corporations Act, Privacy Act, Australian Privacy Principles, APRA CPS, telecommunications surveillance laws and more
  • Automated quality management with objective, AI-driven evaluations for better customer experience
  • Microsoft Copilot Agent plugin to surface conversation insights directly in user workflows
  • Keyword spotting and automatic call categorisation by compliance relevance
  • Fraud detection and risk alerting - available in real time
  • Customisable dashboards and reporting for compliance, QA and operational teams
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Frequently Asked Questions

  • Yes. We handle the entire number porting process with no disruption to your business. Your callers won’t notice any change.
  • Basic calling can be up and running within days. Full implementation with number transfers and custom call flows typically takes 2-4 weeks.
  • We charge per call channel, not per user. This means you only pay for the number of simultaneous calls you need, saving most businesses 30-40% compared to traditional systems.
  • No. You can use your existing computers and mobile devices with the Teams app. If you prefer desk phones, we offer Teams-certified devices for a traditional experience.
  • We support Teams Calling in over 70 countries including Australia, New Zealand, North America, Europe, and major Asian markets.
  • Yes. Teams includes enterprise-grade security with call encryption, multi-factor authentication, and comprehensive compliance features. We add additional security through our secure network infrastructure.
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Download the Switch Connect Compliance Recording brochure.

About Switch Connect

Why Switch Connect?

We're known for solving the hard challenges.

Our team brings real-world expertise across technology and business operations, helping organisations reduce risk and deliver reliable outcomes in mission-critical environments. As a preferred partner to the vendors behind the technology - Microsoft, Ribbon, AWS, and many others - our customers benefit from the engineering depth, certifications, and vendor relationships it takes to deliver at scale.

Microsoft Certified Operator Connect partner | Finalist in 2024 & 2026 TIE (ACOMM) Awards | Finalist in 2024 CRN Impact Awards

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Ready to elevate your communications?

Whether you're migrating voice, retiring legacy phone systems, or unifying your contact centre, our team is ready to help.
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