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Analytics

& Reporting.

Clobba Flex Microsoft Teams call analytics and reporting by Switch Connect. Reduce abandoned calls and unlock deeper business intelligence with powerful data insights, and up to 24 months of queue and call-detail history.

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Switch Connect Reporting and Analytics
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Turn Microsoft Teams call data into a decision-making asset.

Clobba Flex is a user-driven platform that helps organisations monitor, manage, and optimise their operations.

It provides real-time and historical insights into Teams call queues, auto attendants, and agents, enabling organisations to operate a ‘lite’ contact centre and transform their raw Teams data into actionable intelligence.

Surface your queue, agent and auto-attendant performance in real time and retain up to 24 months of history - so you can act on the trends that drive abandoned-call reduction and a better customer experience.

Operational efficiency.

Improve workflow performance and agent productivity.

Data-driven decisions.

Real-time and historical analytics across Teams.

Scalable & flexible.

Modular design allows adoption of only the capabilities you need.

Contact centre 'lite' capability.

Unlock informal contact centre insights without the cost of a full solution.

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Benefits.

  • Improved customer experience via queue insights & reduction of abandoned calls.

  • Increased visibility & productivity via agent states, call flows, & utilisation.

  • Improved decision-making via scheduled reports & custom dashboards.

  • Contact centre 'lite' functionality.

  • Full cradle-to-grave call journeys with access to 24 months of call history.

  • Automated, supervisor-friendly reporting.

  • Native app for a fast, seamless experience.
  • Flexible licensing that scales with your business.

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Switch-Connect-Dashboards

 

Call queue dashboarding.

 

Cradle-to-grave call reporting.

 

Frequently Asked Questions

  • A: Yes. The solution can import the whole tenant data or just a subgroup (defined by creating a Entra security group).
  • Switch Connect has create a simplified the purchasing experience by creating the Clobba Flex Enterprise Bundle, so customers only need to purchase this single product to get access to end-to-end Teams phone visibility, organisation-wide call activity, call queue analytics, agent presence, dashboards and reporting.

  • Clobba Flex supports SSO and delegated access. Custom security groups can be created in the UI to restrict what data and functionality a user has access to, managed via Role Based Access controls.

  • Clobba Flex offers a standard two-year retention period, far exceeding the limited data retention found in Microsoft Teams. This removes the need for complex Power BI data warehousing while ensuring long-term compliance and trend analysis are available out of the box. 
  •  Clobba Flex is accredited to ISO 27001 and Cyber Essentials Plus, ensuring it meets rigorous enterprise-grade security standards.
  • A dedicated engineer is assigned to assist with onboarding, deployment, and assists with configuration if required. Following go-live, we provide continuous technical support via our support ticketing system.
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Ready to improve your customer experience?

Whether you're looking to monitor, manage or improve your operations, our team is ready to help.
Contact Switch Connect