Skip to main content

Compliance Recording.

Legally compliant recording for your UC platform. Recording insights powered by ASC Technologies.

Switch Connect Converged Communications
ASC Technologies Switch Connect

Compliance Recording and AI Insights powered by ASC Technologies.

Recording Insights by ASC Technologies transforms compliance recording from a regulatory necessity into a strategic advantage - automatically capturing, archiving and analysing every conversation across Microsoft Teams and your wider UC stack, so you can meet ASIC, Corporations Act, Privacy Act, Australian Privacy Principles, APRA CPS, and telecommunications surveillance laws, PCI-DSS and other global obligations while uncovering customer insights, quality opportunities and risks in real time.

Compliance teams move from manually monitoring less than 3% of conversations to AI-driven visibility across 100% of communications - reducing compliance risk, lifting customer experience and turning conversation data into measurable business value.

Recording assurance

All relevant parts of conversations and meetings are recorded and tracked end-to-end.

HIghest security standards

Dual encryption and user rights management prevent unauthorised data access.

Recording rules

Complete control of who is recorded - by user, group, meeting owner or modality.

Search, replay, & alerts

Complete audit trail with powerful search, easy playback and real-time alerting.

High availability

Fully parallel, tamper-proof, geo-redundant recording and storage at all times.

Retention periods

Securely stored to your legal retention period and automatically deleted on expiry.

Key Benefits.

  • Document conversations with automatic transcription and translation into 100+ languages.
  • AI Policy Engine powered by Azure OpenAI with predefined policy templates for ASIC, Corporations Act, Privacy Act, Australian Privacy Principles, APRA CPS, telecommunications surveillance laws and more
  • Automated quality management with objective, AI-driven evaluations for better customer experience
  • Microsoft Copilot Agent plugin to surface conversation insights directly in user workflows
  • Keyword spotting and automatic call categorisation by compliance relevance
  • Fraud detection and risk alerting - available in real time
  • Customisable dashboards and reporting for compliance, QA and operational teams
Switch Connect Cloud and Connectivity

Frequently Asked Questions

  • Recording Insights is hosted natively in Microsoft Azure with multi-region storage options. Customers can select their Azure region and choose Bring Your Own Storage (BYOS) and Bring Your Own Keys (BYOK).
  •  Microsoft Teams (as a certified native app), Zoom, RingCentral and Genesys. Microsoft Teams is the primary, deepest integration. 
  • The AI Policy Engine ships with pre-built templates aligned to these frameworks, plus configurable policies, audit logs, retention controls and continuous compliance monitoring across 100% of conversations.
  • Yes. Recording Insights is a Microsoft "Better Together" solution — native Teams app, Dynamics 365 integration and a Microsoft Copilot plugin that surfaces conversation insights inside user workflows.
  • Retention is policy-driven — recordings are securely stored to your defined legal retention period and automatically deleted upon expiry.
  • ISO 27001 and SOC 2 Type I/II for the platform; the service supports GDPR and PCI-DSS, and is the only recording provider certified for Microsoft Cloud for Financial Services.
Switch Connect Converged Communications White

Download the Switch Connect Compliance Recording brochure.

About Switch Connect

Why Switch Connect?

We're known for solving the hard challenges.

Our team brings real-world expertise across technology and business operations, helping organisations reduce risk and deliver reliable outcomes in mission-critical environments. As a preferred partner to the vendors behind the technology - Microsoft, Ribbon, AWS, and many others - our customers benefit from the engineering depth, certifications, and vendor relationships it takes to deliver at scale.

Microsoft Certified Operator Connect partner | Finalist in 2024 & 2026 TIE (ACOMM) Awards | Finalist in 2024 CRN Impact Awards

switch connect microsoft solutions partner modern work

CONVERGED COMMUNICATIONS

Ready to elevate your communications?

Whether you're migrating voice, retiring legacy phone systems, or unifying your contact centre, our team is ready to help.
Contact Switch Connect