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If your Teams calling service is retiring,

the next move is yours to make.

Before you accept the default migration path, get an authoritative view of what you’re running today - what your Teams Phone investment should cost, and what it can do for your business.

The Switch Connect Teams Calling Health Check documents your entire calling environment, analyses every call flow, and hands you a graded, prioritised plan. Without touching a single setting.

Microsoft Teams Risk: A migration that duplicates what hasn't been investigated.

Teams voice environments drift. Queues lose their overflow handling. Auto attendants miss holiday schedules. Resource accounts quietly run unlicensed until an attendant stops answering. Emergency-call alerting slips through the cracks. Licences accumulate for users who left last year.

None of it announces itself - and all of it gets carried straight into whatever platform you migrate to next. A forced move is the one moment your organisation has a reason to look properly. The default migration path won’t ask what’s worth carrying across. 

THE OFFER

An independent, read-only review of your Teams Phone environment.

The Teams Calling Health Check is a fixed-scope engagement that benchmarks your environment against Microsoft guidance and Switch Connect baselines. We enumerate your tenant through Microsoft Graph and the Teams PowerShell module – read-only, with no configuration changes – then document every component, grade every finding by severity, and deliver a clear report with a prioritised remediation timeline.

What we assess.

  • Voice – auto attendants, call queues, resource accounts, emergency calling, voice routing and licensing headroom.
  • Call flow analysis – every auto attendant and call queue assessed end to end against best practice.
  • Teams hygiene – orphaned, single-owner, stale and public teams; ownership and leaver risk.
  • Meetings – policy posture, anonymous join and Teams admin best-practice configuration.
  • Monitoring and alerting – alert rules and where notifications route, so issues are seen and actioned.
  • Governance – update-ring and preview governance, and policy management across the tenant.
  • Usage – recent activity across the estate, confirming what’s actually in use – and what isn’t.
  • External and security – federation scope, unmanaged external chat, and admin and security posture.

 

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CONVERGED COMMUNICATIONS

Download the Teams Calling Health Check Brochure

WHAT YOU'LL RECEIVE

A report you can act on – or hand to anyone.

  • Executive summary – the state of your calling estate, in the language your leadership reads.
  • Findings by area, graded by severity – High for service-affecting or compliance gaps, Medium for degraded caller experience or resilience, Low for hygiene and verification items.
  • Call flow analysis – every auto attendant and call queue, documented end to end.
  • Prioritised remediation timeline – what to fix, in what order, and why.
  • Findings readout – we present the report and walk the plan through with you.
Book a Teams Calling Health Check today