Skip to main content
Switch Connect Converged Communications

Converged

Comms.

Collaboration, communications, and customer experience - working together as one.

Switch Connect Converged Communications
Switch Connect Converged Communications 2

We bring voice, video, meetings, and contact centre together, so your people and your customers connect through a single, consistent experience.

From Teams Phone and Operator Connect to SIP trunking, meeting rooms, compliance recording, and analytics, we simplify and unify a space that has historically been fragmented and complex.

As a certified Microsoft Teams Operator Connect migration partner and Modern Work Solutions partner, we solve the big challenges that others can’t - helping you cut legacy cost, modernise at your pace, and give every user the tools they need to do their best work.

CONVERGED COMMUNICATIONS

Products & Services.

Microsoft Teams Phone

Enhance your Microsoft Teams environment with enterprise-grade voice, direct-routing, and operator connect.

Cisco Webex Calling

Webex Calling offers operational resilience and simplified communications that enhance collaboration across teams and devices.

Call Centre & CX

Comprehensive call queue management, analytics, and real-time dashboards that improve both agent efficiency and customer experience.

SIP Trunking

Reduce costs on line rentals and calls while maintaining enterprise-grade voice quality with our reliable SIP Trunking service.

CloudPBX

Run your business calling from the cloud - no on-site hardware to manage, just reliable phones wherever your people work.

Analytics & Reporting

AI-powered conversation and sentiment analytics that help identify trends, improve training, and enhance service quality.

Microsoft Places

See who's in, book the right space, and make hybrid days easier to plan with Microsoft Places built into your workplace.

Microsoft Teams Meeting Rooms

Walk into any room and start a Teams meeting in seconds - one-touch join, clear audio, and rooms people actually use.

Compliance Recording

Capture and store every call to meet your compliance obligations - secure recording built into Teams without slowing people down.

Ribbon SBC

Connect and protect your voice traffic with Ribbon session border controllers - secure call routing that keeps your networks safe.

Switch Connect One

Carrier-grade Microsoft Teams Operator Connect automation - bringing provisioning, number management, multi-carrier SIP and usage-based billing into a single self-service experience.

Switch Connect Converged Communications White

Subscribe to receive monthly Converged Communications insights and invites to events.

Who we work with.

We partner with enterprise, channel and carrier organisations globally - more than 400 of them and counting.

Enterprise

Practical, outcome-driven technology for enterprise teams. From secure communications to cyber security and AI, we help you reduce risk and move faster.

Channel & MSP

Scalable, white-label solutions that help MSPs and partners grow their offerings - backed by the technical depth to deliver.

Carrier & Telco

A delivery partner built for carriers. We bring the scale, compliance and flexibility to launch and run new services with confidence.

About Switch Connect

Why Switch Connect?

We're known for solving the hard challenges.

Our team brings real-world expertise across technology and business operations, helping organisations reduce risk and deliver reliable outcomes in mission-critical environments. As a preferred partner to the vendors behind the technology - Microsoft, Ribbon, AWS, and many others - our customers benefit from the engineering depth, certifications, and vendor relationships it takes to deliver at scale.

Microsoft Certified Operator Connect partner | Finalist in 2024 & 2026 TIE (ACOMM) Awards | Finalist in 2024 CRN Impact Awards

switch connect microsoft solutions partner modern work

CONVERGED COMMUNICATIONS

Ready to elevate your communications?

Whether you're migrating voice to Teams, retiring legacy phone systems, or unifying your contact centre, our team is ready to help.
Contact Switch Connect